YanSeva

Driver Cancellation Policy

Cancellation rules and penalties for drivers on YanSeva

Effective Date: June 19, 2025

This policy outlines the cancellation rules and penalties applicable to drivers registered on the YanSeva platform.

1

Cancellation Before 1 Hour of Trip Start

  • If a driver cancels a confirmed ride less than 1 hour before the scheduled pickup time, a penalty of 30% of the total ride fare will be charged.
  • This amount may be deducted from the driver's wallet or future trip earnings.
2

Acceptable Reasons for Waiver

  • Genuine emergencies such as accidents, vehicle breakdown, or medical issues must be reported to YanSeva Support immediately.
  • Documentation may be required to waive the penalty.
3

Frequent Cancellations

  • Drivers who cancel more than 3 trips in a 7-day period without valid reason may face temporary or permanent suspension.
  • YanSeva reserves the right to review driver performance and enforce stricter penalties if required.
4

Trip Reassignment

When a driver cancels a confirmed trip, YanSeva will attempt to reassign the ride to another nearby driver to avoid inconvenience to the user.

5

How the Penalty Works

  • The 30% penalty is calculated based on the total trip fare confirmed at the time of booking.
  • No penalty is charged if the driver cancels more than 1 hour in advance.
6

Contact Support

For issues related to penalties or emergency cancellations, please contact support@yanseva.com or call our driver support line.